Our 14-Day Return Promise

Not happy with your purchase? We’ve got you covered. You have 14 days from the date you receive your item to request a return.

Return Requirements

To qualify for a return, your item must be:

• Unworn and unused
• In its original packaging
• With all tags attached
• With your receipt or proof of purchase

How to Start a Return

Step 1: Email us at support@thepeaker.com with your order number and reason for return

Step 2: We’ll review your request and send you a prepaid return shipping label

Step 3: Pack your item securely and ship it back using our label

Step 4: Once we receive and inspect your return, we’ll process your refund

Important: Don’t send items back without contacting us first. Unauthorized returns won’t be accepted.

Damaged or Wrong Item?

We’re really sorry if something went wrong with your order. Please contact us immediately at support@thepeaker.com if:

• Your item arrived damaged
• You received a defective product
• We sent you the wrong item

We’ll make it right as quickly as possible.

Items We Can’t Accept for Return

For health and safety reasons, we can’t accept returns on:

• Beauty and personal care products
• Custom or personalized items
• Sale or clearance items
• Gift cards

Have questions about whether your item is returnable? Reach out to us at support@thepeaker.com.

Want to Exchange?

We don’t offer direct exchanges, but here’s the fastest way to get what you want:

1. Return your original item
2. Once your return is approved, place a new order for the item you want

This way, you’ll get your new item faster and avoid any shipping delays.

Refund Timeline

Once we receive your return:

Within 2-3 business days: We’ll inspect your item and approve your refund

Within 10 business days: Your refund will be processed to your original payment method

Allow 5-7 additional days: For your bank or credit card to post the refund

If it’s been more than 15 business days since we approved your return and you haven’t seen your refund, please contact us at support@thepeaker.com.

For EU Customers

If you’re in the European Union, you have the right to cancel or return your order within 14 days for any reason, no questions asked. All the same return conditions apply (unworn, original packaging, tags attached).

Questions About Returns?

We’re here to help make returns as easy as possible. If you have any questions or concerns, email us at support@thepeaker.com and we’ll respond within 24-48 hours.