At Peaker, we strive to make the shipping and delivery process as smooth and convenient as possible. Here is an overview of how shipping and delivery works when you purchase from us:

1. Placing an Order: When you place an order on our website, you will be prompted to provide your shipping address and select your preferred delivery method. We offer various shipping options, including standard and expedited delivery.

2. Processing Your Order: Once you have completed your order, we will process it and prepare your items for shipment. This process typically takes 1-2 business days.

3. Shipping: Once your order has been processed, we will ship it to the address you provided during checkout. We offer free standard shipping on orders over $150, and expedited shipping is available for an additional fee.

4. Delivery: Your order will be delivered to the shipping address you provided during checkout. We partner with reputable carriers like USPS and DHL, to ensure timely and safe delivery of your items. Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment.

5. Receiving Your Order: When your order arrives, you will need to sign for it or provide proof of delivery. If you are not home when the delivery arrives, the carrier may leave a delivery notice with instructions on how to pick up your order or reschedule delivery.

At Peaker, we are committed to providing you with a seamless shopping experience, and we are always available to answer any questions you may have about shipping and delivery.

There will be a ‘Track Order’ button directly on your shipping confirmation email. Whenever you’re curious and want to see where your order is, head back to the shipping confirmation email.

If you haven’t receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.

Worried that your order was lost in transit? If your order isn’t showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn’t been delivered within 30 days, please contact us immediately so we can solve the issue.

Accidentally put in the wrong shipping address? As long as your order isn’t shipped out already, we’ll be happy to change the shipping address. Send us an email with the new order details and we’ll make the modification to your order.

We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at the ‘return policy’ page.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.

2. Item(s) must be in original packaging.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition of the order.

Contact support@thepeaker.com with your order details to begin the returns process.

We’re sorry to hear that the product you selected may not be the best fit for your intended use. You can certainly return or exchange it for a full refund, as long as it is returned within 30 days of delivery and meets our return policy.

Please note: all items must be returned in new, unused condition, with the original packaging and any included accessories.

Did another product catch your eye? It’s easy to see how that could happen – there are so many great options to choose from! You can definitely exchange your product for a different one, as long as it is returned within 30 days.

Please note: all items must be returned in new, unused condition, with the original packaging and any included accessories.

It depends. Peaker will only provide a free return shipping label if you provide evidence that your product is defective or if there is another issue with your product. Please contact support@thepeaker.com for more info.

We are working extremely hard behind the scenes to get our products in and out of our fulfilment centres. We strongly recommend that you send a photo of your receipt from the post office as proof, that your return was processed. As soon as your return comes in, we’ll process your return immediately.

We’re sad to lose you! If your refund was successfully processed, you will receive an email confirming it was processed on our end. It will then take 2-7 business days to process into your bank account, depending on your bank.

Your security and privacy is our highest priority at Peaker. We use Stripe Payments, Google Pay, Apple Pay which are all extremely secure and encrypted payment systems designed to protect customers and also hold merchants accountable.

We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer GooglePay and ApplePay too!

Discount codes make online shopping way more fun! If you have a discount code you’re excited to use, simply head to our cart or checkout page. There will be a box for you to enter your discount code in – make sure your click ‘Apply’ and you see how much you saved with the discount code.

If you forgot to use your discount code that is still valid and already made a purchase, don’t worry! Simply email our lovely Peaker team at support@thepeaker.com and we will be happy to correct this issue for you.

Our items are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a personal bulk purchase, please email us at support@thepeaker.com for more information!

Don’t panic! If you’re having trouble adding an item to your cart, it’s likely sold out. Try one of our other innovative products, or wait until the sold-out item is back in stock.

Something bugging you about your order? Don’t worry, our friendly Peaker team is here to save the day!

Please contact us at support@thepeaker.com with details about the issue. We also request that you include photos so we can help figure out what happened.

Don’t worry! We understand that things change in the blink of an eye. Please email us immediately with the subject line ‘CHANGE’ or ‘CANCEL’ and we will do whatever we can to help you. If your order has already left our fulfillment center, you will need to go through our returns process.

We do our absolute best to get your order to you quickly. This means your order may already be processed before we get the chance to change the item. We cannot guarantee a change of order after the order is placed so please select your products carefully.

Although we’d love to FaceTime with each and every one of you, this would be impossible. The best way to reach us is through email at support@thepeaker.com. This allows us to keep a paper trail for our conversation so we can always remember what you need help with. Please be patient after you send your inquiry. We will work as quickly as possible to get back to you.

We strive to improve in any way possible and would love to hear your feedback. If you have any feedback for us, please send us a message at support@thepeaker.com.