Shipping & Delivery Policy

Fast, Reliable Shipping to Your Door

We know you’re excited to get your order, and we work hard to get it to you as quickly as possible. Here’s everything you need to know about our shipping process.

Order Confirmation

After you place your order, you’ll receive two emails:

Order confirmation: Right away, confirming we received your order
Shipping confirmation: Once your package ships, with tracking information and estimated delivery date

Don’t see these emails? Check your spam folder or contact us at support@thepeaker.com.

Processing Time

We need 3-4 business days to carefully prepare and pack your order before it ships.

Important: Processing time is separate from shipping time. Your total delivery time = processing time + shipping time.

We ship Monday through Saturday. Orders placed on Sundays or holidays will be processed the next business day.

Tracking Your Order

Once your package ships, we’ll send you a tracking link so you can follow its journey to your door.

Note: Tracking info can take 1-4 days to appear on the courier’s website. Don’t worry, your package is on its way!

While we partner with reliable shipping carriers, we can’t guarantee exact delivery dates due to factors outside our control (weather, carrier delays, etc.). If any issues come up, we’ll work with you to resolve them quickly.

Delivery and Signatures

Some shipments require a signature upon delivery. If no one’s home to sign:

The carrier may leave the package at a nearby location
They may attempt delivery again later
You can arrange for someone else to sign
You can contact the carrier to make alternative arrangements

Once a package is delivered and signed for, we’re no longer responsible for it.

Damaged Packages

We pack every order carefully with bubble wrap and secure packaging. However, sometimes carriers mishandle packages.

If your package arrives damaged:

1. Take photos of the damaged packaging
2. Contact the carrier immediately to report it
3. Email us the photos at support@thepeaker.com

We’ll do our best to help, but damage caused by carriers falls outside our refund policy since we can’t control how they handle packages after they leave our facility.

Missing or Incorrect Items

Items are missing from your package
You received the wrong items
Your order is incomplete

Note: Sometimes we ship items separately if they’re from different warehouses. You’ll receive separate tracking emails for each package.

We’ll cover shipping costs for any missing items. If we can’t send a replacement, we’ll issue a full refund.

Shipping Address Changes

Double-check your shipping address at checkout. Incorrect addresses can cause delays or cancellations.

Need to change your address? Email us at support@thepeaker.com within 24 hours of placing your order. After that, we may not be able to make changes.

If our system detects an address issue, we’ll email you within 3 business days to verify. If we don’t hear back, we may need to cancel your order.

Shipping Delays

Sometimes delays happen due to things outside our control:

Severe weather conditions
Carrier transportation issues
Product availability
Address verification problems
Payment processing delays

We’ll notify you immediately if any issues might delay your order and keep you updated throughout the process.

International Shipping

We ship to over 50 countries worldwide!

What to know about international orders:

Shipping takes longer than domestic delivery
Tracking updates may take 1-4 days to appear
You’re responsible for any customs fees, duties, or taxes
Customs may hold packages for inspection, causing delays
You may need to provide documentation to customs to release your package

We’re not liable for customs fees, lost packages, or delays caused by customs inspections. Check with your local customs office if you have questions about potential fees.

Lost or Stolen Packages

We know this is frustrating. Once we hand your package to the carrier, it’s out of our hands.

If your package is lost or stolen:

1. Contact us at support@thepeaker.com
2. File a claim with the carrier directly
3. We’ll also contact the carrier on your behalf
4. If needed, file a police report

While lost or stolen packages fall outside our refund policy, we’ll do everything we can to help resolve the issue. Depending on the situation, we may offer a replacement.